Associates & Associate Managers
Anne-Marie Laurens - Associate Manager Francophony
A graduate from the EHL Hospitality Business School, Switzerland, Anne-Marie Laurens has more than 10 years of hotel management experience in Switzerland, France, Spain and in the UK. She is a young talented hospitality advisor with a keen eye on quality, operating standards as well as the attraction and selection of talents.
Hotels: Marriott, Mandarin Oriental, Four Seasons, Kempinski, Starling Hotels & Resorts
Type of Establishments: Business hotels, leisure hotels, independent hotels, city hotels, restaurants
Fields: Operations, general management, guest journey, F&B, HR, project management
Expertise: Guest satisfaction, quality, SOP's, audit management, project management, recruitment
Countries: Switzerland, France, Spain & UK
Credo: “Long-term success is never achieved on our own. The phrase "a self-made man" is a myth; all along the way, we need support.”
João Franco - Associate Manager Portugal & Spain
João is a Hospitality professional who excels in customer service and profit. He has experience in luxury hotels and resorts. His Master skill is to develop new concepts and drink experiences. João is an incredibly creative and passionate Chef- Mixologist who creates innovative cocktails, a true talent and visionary in his field.
Hotels: Mandarin Oriental, Lebua Hotels, Marriot, H10 Hotels, Firmdale Hotels, Vila Vita Hotels
Type of Establishments: City Business Hotels, Luxury Resorts, Restaurants, Bars, Event Locations
Fields: F&B Operations, Bars
Expertise: Pre-opening, Restaurant & Bar Development, Quality Assurance, Profit Optimization, Beverages Menu Creator, Bar Concept Development, Non Alcoholic drinks, Time optimization, People Management, Human Resources
Countries: Portugal, Spain, Germany, England, Thailand
Credo: “Problems are opportunities”
Iulian Sava - Associate Manager Romania & Eastern Europe
Iulian is a 15+ years strategist in revenue management, business analysis and development, a true expert in his field. With a passion for improving the commercial strategy and the performance of the properties, Iulian managed to achieve constantly a remarkable revenue growth while increasing the market share of all the companies he worked for.
Hotels: Marriott Hotel International, Radisson Hotel Group
Type of Establishments: Luxury Business & Leisure Hotels, Downtown Business Hotels, MICE Hotels
Fields: Revenue Management
Expertise: Demand Planning and Pricing Strategy, Budgeting & Forecasting, Strategic Planning & Implementation, Revenue Analysis & Optimization, Profit Optimization, Process Improvement and Data Analyses
Countries: Romania, Slovakia, Georgia
Credo: “Every problem is an opportunity in disguise”
Roland Rhyner - Associate Manager Switzerland
Broad experience in international Hotel Management both operational and commercial; 5-star opening experience on General Manager level, Director of Business Development, Sales, Marketing, Revenue Management, Strategic Planning, Forecasting, Accounts Receivable, Financial awareness, Change Management and Team Leadership
Groups: Hilton Hotels & Resorts, Worldhotels, Fleming's Hotels, The Dolder Grand & The Gstaad Palace, Switzerland
Type of Establishments: City Hotels, Congress Hotels, Luxury Resorts, Boutique Hotels
Fields: Business Development, Operations, General Management, Pre-Opening & Opening
Expertise: Pre-opening, Re-Positioning, Turnaround Management, Change Management, Quality Assurance, Profit Optimization, Guest & Team Member Satisfaction, Human Resources Management
Countries: Switzerland, Germany, The Netherlands on property level, EMEA on headquarter level
Credo: "Walk the extra mile"
Chan Li - Associate Manager Singapore / Malaysia
American born Chan Li has grown up in Singapore and came up through the ranks of Food & Beverage with Raffles before joining W in an executive position. She has also great experience in Restaurant concepts and design.
Groups: Raffles, Starwood
Type of Establishments: City Business Hotels, Resorts,
Fields: F&B, Operations, General Management
Expertise: Pre-opening, Change Management, Restaurant Development, Quality Assurance, Profit Optimization, Human Resources Management
Countries: Singapore, Malaysia, Philippines, Macau
Credo: “success is only found outside your comfort zone"
Shmuel Shai - Freelance Associate Technical Services Mediterranean